Shipping Policy

Shipping Methods

We partner with reliable shipping carriers to ensure your car spare parts arrive on time and in excellent condition. During checkout, you can select from the available shipping options, including:

  • Standard Shipping
  • Express Shipping
  • International Shipping (if applicable)

 Shipping Rates

Shipping rates are calculated based on:

  • The destination address
  • The weight and size of the items
  • The chosen shipping method

Exact shipping charges will be displayed at checkout before you complete your order.


 Processing Time

  • Orders are processed within [X business days] of receiving payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.

 Delivery Time

Estimated delivery times vary depending on the shipping method and location:

  • Standard Shipping: [X–X business days]
  • Express Shipping: [X–X business days]
  • International Shipping: [X–X business days]

Please note that delivery times are estimates and may be affected by external factors like weather, customs clearance, or courier delays.


Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.


 International Shipping

  • We ship to selected countries outside [Your Country].
  • International customers are responsible for any customs duties, taxes, or fees imposed by their country.
  • Delivery times for international orders may vary due to customs processing.

 Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain oversized or heavy items may have restricted shipping options, which will be indicated on the product page.

 Damaged or Lost Packages

  • If your package arrives damaged, please contact us within [X days] of delivery. Provide photos of the damaged package and items to assist with the claims process.
  • If your package is lost in transit, please contact us immediately so we can work with the carrier to resolve the issue.

 Order Changes or Cancellations

  • Changes or cancellations to orders must be made within [X hours] of placing the order.
  • Once your order is shipped, we cannot make modifications or cancel it.

 Contact Us

For any shipping-related inquiries, please contact us at:

  • Email: contact@neuralbridgeai.com